Shipping & Delivery

Helen Hair delivery nationwide!

(Please see Shipping Policy on Helenhair.com website

Shipping Fee

We use UPS for shipping to the territory of the USA and UPS, DHL for international orders. 

Processing Time

It will take one business day to process your order, regardless of the shipping option selected at checkout. All prices of products on our website do not include shipping charges. We will confirm orders and ship the same day if your orders are placed before XX hours (Eastern Standard Time). If you are in the United States, it will take 2-4 days to receive the package and 1-2 weeks for international applications.

Note: We only provide shipping service during the week from Monday to Friday, orders placed on weekends or holidays will be processed to the beginning of the next week. All orders are provided with a tracking code that allows you to confirm shipping status.

Order Confirmation

After confirming your information successfully, Helen will send you an “Order Fulfilled” email containing a tracking code as well as order status information.

If you have any problems, please contact us via: support@helenhair.com

Please note that if an incorrect or incomplete address is provided or if there are unverified details with your order, it may delay processing an additional 1-2 business days. We encourage all customers to carefully review shipping and payment information before checking to avoid any delays.

Taxes and Duties

We cannot guarantee that you will or will not be charged any taxes or customs duties. You are responsible for all customs duties, taxes and charges imposed by your government. Please contact your country’s customs office for respective charges and rates corresponding to packages coming outside your country.

Your order will be shipped DDU (unpaid) from our warehouse in Seattle (USA). This means these charges are not included in your purchase price on our website. As a result, you may be subject to import duties, charges or taxes on delivery.

Please note that Helen Hair charges sales tax for orders in the following states: Wisconsin, Washington, Virginia, Utah, Texas, Pennsylvania, North Carolina, Nevada, Nebraska, Michigan, Maryland, Louisiana, Kentucky, Kansas, Indiana, Illinois, Georgia, Colorado, California, Arkansas and New York. These taxes were authorized by the local government and Helen Hair did not benefit from this and directly paid those to the state.

Responsibility when delivering the wrong address

If the address you sent us is wrong, please contact the owner of the address you sent to receive the goods. Helen Hair is not responsible if you send the wrong address at checkout.

Return shipping fees: If the package was returned due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

If you decide to cancel your order or change your shipping address, please write to us at  support@helenhair.com as soon as you place your order with the following syntax:

    • Subject: [Ordering code] I want to change my shipping address
    • Message: Specify the address you want to change.

 

/Cập nhật ngày 12 tháng 9 năm 2020/

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