Privacy Policy

Thank you for spending your time viewing our privacy policy. For us, customer privacy is the most important thing to be highly respected and protected. 

All your personal information is used exclusively only for the purpose of filling your order, making your purchase improve better. Above all, Helen assures all of your information will be kept perfectly confidential and not to be sold, reused, rented, disclosed or loaned to third parties. This is an undertaking of 2 individuals – between Helen Hair and you!

We use your personal information for the purposes set out below:

  • Develop of a personalized shopping experience (All information you provide is collected by us)
  • Improve our website better (We highly appreciate the remark from your response)
  • Make customer service flexible (By receiving your personal information, we immediately create the process of customer support and promptly answering your questions)
  • Deal with the process of purchases (We carry out and provide customer needs better by the information you contributed)

By providing your personal information to us, we mean that you agree we can collect, use and disclose your information as described above!

Please exit the site immediately if you do not accept this Privacy Policy. We regularly update this Privacy Policy to perfectly protect customer privacy!

In what methods do we collect your personal information?

  1. Information that you provide on the website (when you sign up an account, order online, register service, fill out forms,..)
  2. Details of your visits to the site (let us create shopping and search histories for you, make the customer experience better and more flexible)
  3. Surveys or forms (we create for the purpose of collecting information, help us develop and improve website better day by day)
  4. Customer service (when you have trouble or cases arise when a transactions need to be solved)
  5. Social Networking Service (when you’re interested in our products and services)

If you create an order with us, we’ll need you to provide personal information including your name, email address, phone numbers, home address, shipping and credit card billing address so that we can process and carry out your order. We do not view or save your credit card or debit card information.

What do we use cookies for?

We use cookies to collect and store information about visitors to our website. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies help us to assist your shopping transaction, help you to make payments at any time and personalize your online shopping experience.

We let you decide the use of Cookies on your browser.

How personal information may we use?

We use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. The use of your details helps us to fulfill and deliver your orders.

Your email address provided during the processing of orders will be used to send you the latest information about new products, special offers and promotions as the way of appreciating your affections for our Helen. You have an option to reject any of our emails by unsubscribing any future emails.

How is your personal information protected?

For Helen, to protect your personal information , we take reasonable precautions to ensure it is not inappropriately lost, disclosed or destroyed.

All your information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements and implement additional accepted industry standards.

Changes to Privacy Policy and Contacts

Any changes to this policy, we will notify you here that it has been updated.

Please contact us:

E-mail: support@helenhair.com

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