EXCHANGE & RETURN POLICY

If you have a problem, Helen Hair is always here to fix it to ensure the satisfaction from your side.

We apply the Exchange & Return Policy within 30 days, counting from the date the shipment arrives at your address through the notification of the shipping service. First of all, we’re sorry if the product you received has problems that make you dissatisfied. Helen Hair always sets criteria that the perception of customers is one of the most important things to improve our products to satisfy them.

How will we receive products according to the Return & Exchange Policy?

    • Sending the wrong product: If the product you receive is not the product you ordered on our website.
    • Product quality matters: The color, length and weight are not the products you ordered on our website.

How will we not receive products according to the Return & Exchange Policy?

    • Number of times using the product: The product you worn is more than 2 times.
    • Modifying products: Products you have cut, trimmed, curled, dyed, …

To join the return & exchange policy, write an email with the following information, then contact Helen Hair’s Support – Support@helenhair.com

    • Subject: [Ordering code] I want to exchange & return the product
    • Content: Clearly state the problem (e.g. color, length, weight, …)
    • Attached file: Photo of product error (minimum of 2 photos)

Note: When participating in the Return and Exchange Policy, you will be responsible for the return and shipping fees through the shipping service. All accessories included are final sale so cannot be exchanged or returned.

After receiving the product, we will contact you through the support of Helen Hair – Support@helenhair.com (operates 7 days/week, 24 hours/day).

    • If it is an exchange product: You will receive a replacement product within 30 days from the date you receive the goods.
    • If it is a returned product: You will receive the refund (deducted from the express shipping costs you return) within 7-10 days from the time we receive your returned product.

/Cập nhật ngày 12 tháng 9 năm 2020/

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