Helen Hair delivers worldwide!

1. Shipping cost:

Free shipping nationwide for Clip-in Hair Extensions, Thicken Hair Set, Topper and Ponytail. Applicable to customers who pay in advance or pay COD (Payment on delivery...

For Example:

  • Orders 7 million VND, customers transfer 4 million in advance, and the remaining 3 million COD will be free shipping and no additional fees.
  • Orders of 7 million dong, customers transfer 1 million in advance, and the remaining 6 million COD will be free of charge, but customers will have to pay an additional COD fee of 0.5% of 6 million, which is 30,000 thousand.
  • Orders for bangs or return orders will be charged a shipping fee of 20,000 - 35,000 VND depending on the area.

2. Shipping process:

Order processing:

  • Order processing time is up to 2 days from the time of completing the customer's payment transaction.
  • We will confirm the order and ship the goods within the same day within Hanoi city if you order before 14:00 on the same day.

Delivery time:

  • Delivery time within Hanoi city: Within 24 hours or within 2-7 days from order confirmation.
  • Delivery time to suburbs and provinces nationwide: Within 2-7 days from order confirmation.

Note: Orders placed on weekends, holidays and New Year will be counted to the beginning of the next week or the nearest working day.

3. Check order status:

  • All orders are provided with a tracking code that allows you to confirm shipping status. To check information or order status, please contact customer service via hotline, email or message on fanpage.

4. Delivering to the wrong address:

  • If the address you sent us is wrong, please contact the owner of the wrong address or shipper and come pick up the goods. Helen Hair is not responsible if you send it to the wrong address at checkout.
  • Return Shipping Fee: If you return a product to us due to an incorrect address and if you want a refund, you will be responsible for the shipping fees.
  • If the address you sent us is correct but the item is delivered to the wrong address, or the tracking code has shipped but has not been found, please contact the shipping provider directly.
Select your currency
VND Vietnamese đồng