1. Payment methods Helen Hair offers the following payment methods:
- Direct cash payment – 100% prepaid payment via ATM cards (bank cards, domestic payment cards), credit cards and international payment cards (Visa, Master, JCB, Amex...).
- Payment transfer to account: Bank - TP Bank: 0325219111 Pham Thi Ngoc Anh with Name/Facebook/Instagram + Phone number.
- Installment payment with 0% interest rate with Credit credit card.
2. Refund Policy:
For prepayment, Helen Hair will refund you in the following cases:
- You cancel the order when Helen Hair has not reached the shipping step and want to get a refund of the money paid by card.
- You want to return the item due to a manufacturing defect and do not want to exchange it for another product.
- Helen Hair will refund to your personal account as quickly as possible and the refund time should not exceed 15 days from the confirmation of the refund.
3. Secure payment:
- No card information is stored at Helen Hair and it remains the cardholder's private property at all times before, during and after product purchase. All transactions are processed through secure payment forms that are strongly encrypted by third-party payment processors.
- All your information will be encrypted using secure port layer (SSL) technology and stored with AES – 256 encryption. We comply with PCI-DSS requirements and implement accepted standards .
4. Discount policy:
- Only one promotional discount can be used per order. Promotional discounts cannot be used in conjunction with any other offers or discounts.
- Promotional discounts are non-transferable, non-refundable and non-exchangeable for cash. Helen Hair reserves the right to withdraw, modify or cancel the discount offer at any time.